Terms and conditions for booking and cancellation
Upon reservation, a valid credit card is required to secure the reservation. The credit card will not be charged until day of arrival, excepting for ‘non-refundable’ reservations and ‘special offers’. The payment will take place at Relais Eleanor’s Garden, before departure.
In case of a reservation by bank transfer, the amount to be paid will be equal to the 30% of the total reservation cost (or a minimum charge of one night’s room rate). The balance will be paid upon arrival.
The reference date for the cancellation will be the one of the Customer’s cancellation email. All cancellation received at least 14 days prior to expected arrival date is free of charge. Villa Eleonora Sas will charge a late-cancellation or a non-show penalty equal to the cost of one night's room rate. In case of a reservation by bank transfer, Villa Eleonora Sas will retain the advanced payment.
Early departures during the stay, for any reason, are not refundable.